Privacy Policy and Terms of Use for BeFluent and BeFluent Camp Online Products

Last updated: March 2, 2026

We, BeFluent Company, thank you for using the BeFluent platform (or the BeFluent Camp product, as well as other educational initiatives listed in this document) ("Company," "we," "us," or "our"). We strive to protect your personal information and your right to privacy. If you have any questions or concerns regarding this Privacy Policy or these Terms of Use, please contact us at [email protected] ("email," "e-mail").

When you visit our websites (the "Sites," "Site"), and more broadly use any of our services (the "Services," which include the Site(s), Application(s), Educational Initiatives, the BeFluent Platform, and BeFluent Camp), we appreciate your trust in providing us with your personal information. We take the protection of your privacy very seriously. In this Privacy Policy and Terms of Use for our products, we aim to explain as clearly as possible what information we collect, how we use it, and what rights you have in relation to it. We hope you will read this document carefully, as it is important. If you do not agree with any terms of this Privacy Notice, please discontinue use of our Services immediately.

This Privacy Notice and these Terms of Use for BeFluent Company products apply to all information collected through our Services, as well as any related services, sales, marketing activities, or events.

By accepting these terms and continuing to use our Services, you confirm that you have read this notice, understand it, and fully agree with all provisions stated herein. You consent to the collection, processing, and use of your personal information in accordance with this Privacy Policy, and you also agree to the Terms of Use of our BeFluent and BeFluent Camp products and other educational initiatives of BeFluent Company.

Please review this document carefully.

Privacy Policy

GENERAL PROVISIONS

1. Purpose of the document

1.1. This document establishes the rules for processing users' personal data and defines the procedures for collecting, using, storing, and protecting such data. It describes how we protect your personal information, what rights you have, and how you can manage your data when using our services.

2. Which services and products this document covers

2.1. This document applies to all services and products provided by our platform, including, but not limited to:

2.2. The website containing the BeFluent platform materials, including all sections, pages, and functionality: https://befluent.net/

2.3. Educational courses and subscriptions, including paid and free programs.

2.4. The BeFluent platform, the BeFluent Camp educational initiative https://www.befluent.net/camp, as well as other educational initiatives hosted on the above-listed and below-listed BeFluent Company resources.

2.5. Additional services such as webinars, chats with instructors, homework review, and other tools for learning Russian.

2.6. Mobile applications and third-party integrations, if applicable.

3. Who owns the platform and other educational initiatives listed in this document

3.1. The platform is owned and operated by BeFluent Company, registered at 28434 Altamont Ct., Sky Forest, CA 92385, USA. If you have questions regarding this document or the use of your data, you may contact us by email at [email protected].

WHAT INFORMATION DO WE COLLECT?

4. We collect information that you provide to us

4.1. We collect personal data that you voluntarily provide when registering on the Site, expressing interest in receiving information about us or our products and Services, participating in activities on the Site, or contacting us.

4.2. Personal data

First and last name;
Email address;
User preferences regarding their level of foreign language proficiency.

4.3. Payment data

When you subscribe and enter payment details, you provide them to the Stripe payment system. All payment data is transmitted to and stored by Stripe. We work with Stripe. We do not store and do not have access to your full payment card details. For more information about Stripe's privacy policy, please visit: https://stripe.com/privacy.

If you purchase a subscription through app stores such as the Apple App Store or Google Play, all payments, subscription management, and refunds are governed by the policies of the respective platforms. We do not process or control such transactions, and any questions regarding payments, refunds, or subscription cancellation must be addressed directly to Apple or Google.

4.4. Social media data

If you choose to register on our platform through social networks (Apple, Facebook, Google, and others), we receive information from these services in accordance with your privacy settings. This may include:

First and last name (if provided in the social profile);
Email address linked to the account;
Profile image (if the social network allows it to be shared);
Other publicly available information within your account settings.

4.5. Educational data

We collect information related to your learning process on the platform to provide a personalized experience, track your progress, and help you achieve your language goals. This may include:

Learning progress — information about completed lessons, watched videos, completed assignments, and overall learning dynamics.
Homework and tests — your test results, completed exercises, uploaded files (if applicable), instructor comments.
Grades and certificates — your test scores, completed levels, certificates received, or other confirmations of successful learning.
Interaction history — time spent on the platform, frequency of visits, completed topics, courses or sections of interest.
Communication with instructors and other participants — comments, messages, questions within the educational process (if forums, chats, or group sessions are provided).

This data enables us to provide personalized recommendations, improve educational content, and ensure a more comfortable learning experience.

5. Obligation to provide up-to-date information

5.1. We expect that all information you provide is truthful, complete, and current. If your personal data changes (for example, a change of email address or phone number), you must notify us so that we can correctly provide access to services and maintain the security of your account.

HOW DO WE USE YOUR DATA?

6. Account management and service provision

We use your personal data to:

Register an account and provide access to platform services.
Support the operation of your personal account, profile settings, and personalized content.
Restore passwords and ensure account security.
Contact you regarding your account, provided services, and technical updates.

6.1. Improving the platform and personalizing learning

We analyze collected data in order to:

Optimize the user interface, navigation convenience, and platform speed.
Personalize the learning process by offering relevant materials, recommendations, and assignments based on your progress.
Process your feedback and requests to improve the quality of our services.

6.2. Marketing and advertising purposes (with user consent)

Your data may be used for marketing purposes, but only with your consent:

Sending news, offers, and personalized recommendations to your email.
Conducting surveys, promotions, contests, and informing you about new courses or features.
Displaying targeted advertising on the platform and on third-party services (for example, social networks) based on your interests and activity.

6.3. You can always opt out of marketing emails by following the instructions in the email. By registering on our platform or using other educational initiatives listed in this document, you agree to receive informational and promotional emails.

7. Analysis of user behavior on the platform

We collect data about platform usage to:

Track interactions with courses, tests, and other features to understand which materials are most useful.
Identify technical errors, bugs, and other issues for prompt resolution.
Analyze overall user statistics, which helps us develop the platform and adapt content to learners' real needs.

All analytics data is processed in anonymized form, unless this conflicts with your privacy settings.

SHARING DATA WITH THIRD PARTIES

8. External services (Google Analytics, payment systems, etc.)

8.1. To ensure stable platform operation and improve user experience, we use third-party services that may receive limited data about you:

Google Analytics — collects anonymous data about visits and interactions (pages, session time, devices). This helps us analyze user activity and optimize the platform.
Payment systems (Stripe, etc.) — if you make a payment, your data (card number, payment amount) is processed through secure payment gateways. We do not store and do not have access to full card details. Stripe stores them; their policy is available at: https://stripe.com/privacy.
Email delivery services (Mailchimp, SendPulse, etc.) — if you subscribe to newsletters, your email may be shared with these services to send emails.
Subscription platforms (Apple App Store, Google Play) — if you subscribe through third-party app stores such as Apple or Google, all payments and subscription management are performed directly by those platforms. We do not process these transactions and do not have access to payment data provided through Apple or Google. Therefore, any questions regarding refunds, payments, or subscription cancellation must be directed to the relevant platform support.

9. Government authorities as required by law

In certain cases, we may share your data with government authorities or law enforcement if:

We receive an official request in connection with litigation or another legal process.
It is necessary to comply with our legal obligations, such as tax reporting or legal requirements.
It is required to protect the rights, security, and property of the platform or other users.

In all cases, data sharing occurs only where appropriate and lawful safeguards are in place.

HOW DO WE STORE AND PROTECT YOUR DATA?

10. Security measures

We take all necessary measures to ensure the security of your data and prevent unauthorized access, disclosure, or modification.

10.1. Where data is stored (local servers, cloud services)

Cloud services — most user data is stored on secure servers of cloud providers that comply with international security standards.
Local servers — in some cases, data may be stored on local servers for backup and enhanced security.
Payment data — is not stored on our servers; it is processed through certified payment gateways that comply with PCI DSS.

10.2. Protection measures used

Encryption — all transmitted data is protected using SSL/TLS.
Restricted access — data access is granted only to authorized employees under strict confidentiality rules.
Multi-factor authentication (MFA) — used to protect access to administrative panels and databases.
Antivirus protection and monitoring — servers are regularly checked; suspicious activity is logged and reviewed.
Backups — regular encrypted backups are created to enable recovery in case of failures.

10.3. Retention periods and data deletion

We store personal data only for as long as necessary, depending on the type of information:

User accounts — data is stored while the account is active. If you request account deletion or delete the account yourself, data will be deleted within 30 days.
Financial and payment data — stored as required by tax and financial laws.
Learning history (courses, tests, assignments) — may be stored for up to 2 years after course completion unless you request deletion.
Log files and analytics — anonymized data may be stored indefinitely for analysis and platform improvement.

10.4. If a user requests deletion of their data, we will comply within a reasonable time, except where retention is required by law.

YOUR RIGHTS

11. Your rights regarding your personal data

We provide you with control over your personal data and comply with applicable data protection requirements. You have the following rights:

11.1. Access, correction, and deletion

You have the right to:

Request a copy of your data that we store, including personal information, learning history, and profile settings.
Update or correct your data if it is outdated, inaccurate, or incomplete.
Delete your account and related data — in which case personal information will be deleted, except for data we must retain by law (for example, financial records).

How to exercise: Contact us at [email protected].

11.2. Opting out of marketing emails

You may opt out of marketing and promotional emails at any time:

Click "Unsubscribe" in any marketing email.
Email us at [email protected], and we will remove you from marketing lists.

Important: Even if you opt out of marketing emails, we may still send administrative notifications (for example, important platform updates or account security notices).

11.3. Response time

We aim to respond to requests within a reasonable time, typically within 30 days. Complex requests may take longer, and we will notify you accordingly.

If you have additional questions about your rights, please contact us at [email protected].

COOKIES AND TRACKING TECHNOLOGIES

12. Cookies and tracking

We use cookies and other tracking technologies to ensure proper site functionality, improve user experience, and personalize content.

12.1. What cookies we use and how to disable them

Essential (functional) cookies — necessary for the site to work properly (e.g., account login, saving settings). These cannot be disabled because the platform will not function correctly without them.
Analytics cookies — help us understand how users interact with the site (pages visited, time spent).
Marketing cookies — used to show personalized ads based on your preferences and actions.
Social media cookies — used when you log in via Facebook/Google and for social plugins (e.g., "Share" buttons).

12.2. How to disable cookies

You can manage cookies in your browser settings, for example:

Google Chrome — Settings → Privacy and security → Cookies and other site data
Mozilla Firefox — Settings → Privacy & Security → Cookies and Site Data
Safari — Settings → Privacy → cookie settings
Microsoft Edge — Settings → Cookies and site permissions

You may also use Incognito/Private mode so cookies are not saved after closing the browser.

12.3. Use of analytics and advertising tools

We use third-party tools for analytics and advertising:

Google Analytics — https://policies.google.com/privacy
Facebook Pixel — https://www.facebook.com/policies/cookies/
Google Ads and ad networks — for personalized advertising based on interests.

12.4. How to opt out of ad tracking

You can:

Disable Google Ads personalization via Google Ads Settings.
Manage Facebook ad preferences in Settings → Ad Preferences.
Use Do Not Track (DNT) in supported browsers.

POLICY FOR UNDERAGE USERS

13. Minors

We aim to protect the privacy of underage users and comply with applicable children's data protection laws.

13.1. Age restrictions

Our Services are intended for users aged 13 and older (unless otherwise required by your country's laws).
For children under 13, platform use is permitted only with parental/guardian consent.
In some jurisdictions, different age thresholds may apply (for example, in EU countries the minimum age for independent consent may be 16).

If you have not reached the required age, please do not register without parental permission.

13.2. Parental consent (if required)

Where required, a parent or legal guardian must:

Review this Privacy Policy and Terms of Use.
Provide explicit consent for data processing (if required by law).
Supervise the minor's activity on the platform.

We do not knowingly collect personal data from users under 13 without parental consent. If we learn that a child registered without permission, the account may be blocked or deleted.

13.3. Deletion of minors' data upon request

Parents or guardians may request:

Deletion of the child's account.
Deletion of personal data related to the minor.

How to submit a request: email [email protected] and include:

The minor's first and last name.
The account email or username.
The reason for the request (e.g., "Deletion of the child's data").

We will process the request within 30 days unless there is a legal basis to retain the data.

CHANGES TO THE PRIVACY POLICY

14. Updates

We may update this Privacy Policy from time to time to reflect changes in law, our Services, or data processing methods.

14.1. How often is the document updated?

We review this Privacy Policy at least once per year, or more often if necessary.
Updates may occur due to new features, changes in data processing, or legal requirements.
The last updated date is stated at the beginning of this document.

14.2. How we notify users

If we make material changes, we may:

Post a notice on our website or within the platform.
Email registered users (if we have contact information).
Specify the effective date in the updated policy text.

14.3. Important

Continued use of the Services after changes take effect means you accept the updated policy.
If you do not agree, you may stop using the platform and request deletion of your data.

TERMS OF USE FOR BEFLUENT AND BEFLUENT CAMP ONLINE PRODUCTS

GENERAL PROVISIONS

15. Scope

These Terms of Use govern access to and use of the platform, including websites, mobile applications, and other related services and educational initiatives associated with BeFluent Company.

15.1. By registering on the platform, the user agrees to these Terms.

15.2. Before registering on the platform or using any BeFluent Company product, the user must review these Terms of Use and the Privacy Policy.

15.3. When creating an account on any Company website, application, or other educational initiative, the user confirms acceptance of these documents by checking the relevant box during registration.

15.4. If the user does not agree with any provisions, the user may not register or use the platform.

15.5. User consent includes:

Permission to process personal data under the Privacy Policy.
Acceptance of platform use rules, including age restrictions and service usage procedures.
The platform administration reserves the right to deny registration or block an account if violations are identified.

Continued use after registration constitutes full and unconditional acceptance of these Terms of Use and the Privacy Policy.

Registration and Account

16. What data is required for registration

16.1. To create an account, the user must provide:

Required data:

First and last name (or a pseudonym, if permitted by the platform);
A valid email address;
A password that meets security requirements;
Age (in certain cases, to comply with age restrictions).

Social login:

If the user signs in via Apple, Google, Facebook, or other services, the platform receives access to public profile data (e.g., name and email).

The user must provide accurate information only. If false information is identified, the account may be blocked at the discretion of the administration of BeFluent Company websites, applications, and other educational initiatives.

16.2. Account deletion or blocking

Account deletion upon request:

The user may request account deletion by contacting support at [email protected].
After identity verification, personal data will be deleted within 30 days, except where required by law (e.g., payment record retention).

Blocking by administration:

An account may be temporarily or permanently blocked if the user:

Violates these Terms of Use or the Privacy Policy;
Uses the platform for fraudulent purposes;
Distributes prohibited content, insults other users, or commits other actions contrary to platform rules.

16.3. Re-registration after blocking

Re-registration after a block is permitted only with authorization from the administration of BeFluent Company websites, applications, and other educational initiatives.

Transfer of accounts to third parties:

User accounts are personal and non-transferable.
Users may not sell, gift, or transfer their account to another person.
If the administration determines that an account is being used by someone else, the account may be blocked.

The user is fully responsible for account security. If account credentials are compromised (e.g., hacking), the user must contact support immediately.

PAYMENT FOR SUBSCRIPTIONS ON THE BEFLUENT PLATFORM

17. Payment methods and subscriptions

We offer multiple payment and subscription options for access to materials and additional platform features.

17.1. Payment methods:

Bank cards (Visa, MasterCard, American Express, etc.)
Stripe, as well as Google Pay and Apple Pay if the subscription is purchased through an app marketplace

17.2. Subscription types:

One-time purchase — access to a specific course or material without renewal
1-month, 6-month, 12-month subscriptions — recurring payments for content access
Trial version — a free subscription that provides unlimited access to BeFluent Basic privileges for 3 days; thereafter, charges are applied to the card linked by the user during trial registration.

17.3. Important: Payments are processed through the payment services listed above, and we do not store full card details.

18. Payment policy on the BeFluent platform

18.1. During the BeFluent Premium trial, the "Online Lesson" benefit is unavailable. You must wait until the trial ends and the subscription is paid, or pay early.

18.2. During the BeFluent Premium trial, BeFluent Camp benefits are unavailable. You must wait until the trial ends and the subscription is paid, or pay early.

18.3. All payments are non-refundable, and refunds or credits for virtual goods or partially used subscription periods are not provided, except where required by the laws of your jurisdiction. If you cancel a paid BeFluent subscription, you will retain access until the end of the current paid period. Please note: if you made purchases in BeFluent through the Apple App Store or Google Play, payment processing is handled by Apple or Google respectively.

19. Payment policy for the BeFluent Camp educational initiative

19.1. During the BeFluent Premium trial, BeFluent Camp benefits are unavailable. You must wait until the trial ends and the subscription is paid, or pay early.

19.2. Refunds are available within 7 calendar days from the start date of the current BeFluent Camp.

How to request a refund: Email us at [email protected].

USER OBLIGATIONS

20. Prohibited actions

The following actions are prohibited:

Fraud and deception — misleading the administration, instructors, or other users (e.g., providing false data or impersonating another person).
Copyright infringement — copying, distributing, or using platform materials without permission (courses, videos, tests, teaching materials, and other educational resources).
Insults and discrimination — use of offensive language, hate speech, or discrimination on any grounds (race, nationality, religion, gender, etc.).
Spam and advertising — using the platform to send unsolicited advertising, links to third-party resources, or viruses.
Unauthorized access and hacking — attempts to hack accounts, bypass security systems, or test the platform for vulnerabilities without authorization.

If a violation is identified, the platform administration reserves the right to block the user's account without a refund.

21. Use of BeFluent platform materials and other educational initiatives (personal and commercial)

Personal use: all materials are provided exclusively for personal learning. The user receives a limited, non-exclusive, non-transferable license to use the content without the right to distribute it.

Commercial use is prohibited. The user may not:

Sell, distribute, copy, or transfer materials to third parties.
Publish, upload, or make publicly available (including social networks, file-sharing services, forums, and other platforms) any content obtained during learning.
Use platform educational resources in third-party commercial projects.
Conduct lessons using platform materials or other BeFluent Company educational initiatives.

22. Consequences of violation

Violation of these terms is considered unlawful use of BeFluent Company intellectual property. In such cases, the Company reserves the right to:

File a lawsuit for copyright infringement and seek damages.
Block the violator's account without reinstatement or refunds.
Provide information about the violator to law enforcement in cases of large-scale or systematic piracy.
Send a formal cease-and-desist notice with the possibility of further legal action.

22.1. Warning: Unlawful use of platform materials may result in civil, administrative, and criminal liability under applicable law.

Access to Content and Its Use

23. Ownership of materials

All materials presented on the platform are the Company's intellectual property and are governed by these Terms of Use.

23.1. Availability after subscription ends

23.2. Depending on the subscription type, the user may be granted limited or full access to materials.

23.3. If the subscription expires, access to premium materials (courses, video lessons, tests, additional materials) may be restricted.

23.4. One-time purchases (e.g., a course without a subscription) may remain available without time limits (or for 4 months if BeFluent Camp is used), unless otherwise stated in the product description.

23.5. The user may not require continued access after a subscription ends without paying for the next period.

23.6. BeFluent Company reserves the right to change content access conditions based on Company policy and platform development.

24. Is downloading or copying content allowed?

24.1. Downloading, copying, distributing, or otherwise reproducing platform content without explicit permission is prohibited.

24.2. Users may not upload, distribute, transmit, or publish course materials on third-party resources (including social networks, file-sharing services, or forums).

24.3. Materials may be used only for personal educational purposes, without transfer to third parties.

24.4. The platform may provide limited downloading of certain files (e.g., PDFs), but further distribution is prohibited.

24.5. For violations, the Company reserves the right to file a claim to protect copyrights and to block the user's account without a refund.

25. Copyright in courses and materials

25.1. All courses, video lessons, teaching materials, articles, tests, and other educational resources are the intellectual property of BeFluent Company.

25.2. Any commercial use, including resale, publication, or translation without permission, is a copyright violation.

25.3. The user does not acquire ownership rights to content, only a license to use it within the platform.

25.4. Logos, branding, design, and other platform elements are also protected by copyright.

Limitation of Liability

26. Platform operation and outages

We make every effort to ensure uninterrupted platform operation. However, in rare cases technical disruptions may occur, and 100% uninterrupted operation of any digital service cannot be guaranteed.

26.1. Liability for errors and disruptions

26.2. We strive to ensure uninterrupted operation of the platform and other BeFluent Company educational initiatives, but we cannot guarantee that the service will always be available without errors.

26.3. The administration is not responsible for temporary failures, delays, or data loss caused by:

Technical issues with servers or hosting.
Failures in the user's internet connection.
Hacker attacks or actions of third parties.
Platform updates or maintenance work.

26.4. We reserve the right to temporarily suspend services to address technical issues without prior notice.

26.5. If an outage affects access to paid content, the matter will be handled individually through support.

26.6. The Company is not liable for losses caused by technical issues on the platform, or disruptions due to force majeure.

26. Disclaimer of warranties (no 100% guarantee of successful language learning)

26.1. We provide educational tools but do not guarantee that a user will reach a specific level of language proficiency.

26.2. Learning success depends on the user's personal effort, involvement, consistency, and completion of tasks.

26.3. Any results presented on the platform (e.g., examples of other students' success) are informational and do not guarantee similar outcomes for every user.

26.4. The Company is not responsible for:

Failure to achieve expected learning outcomes.
Errors in materials (we aim to correct inaccuracies promptly upon discovery).
Use of knowledge gained on the platform in professional or academic activities.

Learning on the platform or other BeFluent Company educational initiatives is a tool, but the final result depends on the user.

If you have questions about this section, contact us at [email protected].

Changes to the Terms of Use

27. Updates

We reserve the right to change these Terms of Use at any time to comply with changes in law, platform updates, or new security requirements.

How often may rules be updated?

We regularly review and update the Terms at least once per year or as needed.

Updates may occur in the following cases:

Introduction of new features on the platform or other BeFluent Company initiatives.
Changes in laws governing data processing or educational services.
Adjustments to payment, subscription, or content-use policies.
Enhancements to data protection and user security.
The last updated date is always stated at the beginning of this document.

Important: Continued use of the platform after changes means acceptance of the updated terms.

How will users be notified?

Minor changes (e.g., clarification of wording) may take effect without separate notice.
Material changes (payments, access conditions, user rights) may be communicated via: Email to the address provided during registration; A notice on the website or in the user account; A pop-up notification upon login; In some cases, we may request renewed consent.

If a user does not agree with updated terms, the user may stop using the platform and request account deletion.

If you have questions about updates, contact us at [email protected].

Contact Information

Primary email: [email protected]

We strive to respond to all requests within 24 hours, excluding weekends and holidays.

BeFluent Company
28434 Altamont Ct.
Sky Forest, CA 92385
USA